Frequently Asked Questions
How does the SilkyStep Foot Callus Remover work?
The SilkyStep uses an adjustable-speed sanding disk to gently buff away hardened dry skin from your feet without blades or harsh scraping.
Simply plug the device into a power supply and glide it lightly over callused areas. The rotating disk safely exfoliates thick skin in layers leaving your feet soft smooth and renewed within minutes.
How long does it take to see results?
The SilkyStep’s precision sanding disk gently removes hardened skin within minutes, revealing noticeably smoother, softer feet right away.
With regular use, your skin stays healthy, supple, and callus-free over time.
Where are you located?
Our head office is located in Melbourne, Victoria
How much does shipping cost?
Shipping is free on all orders to Australia.
Can I use it on wet or dry feet?
The SilkyStep is designed for use on dry feet. Using it on dry skin allows the sanding disk to work more effectively and deliver smoother results.
For best outcomes, use after washing and drying your feet thoroughly.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at contact@groomandbeyond.com.au